Buyer Protection
Shop with confidence. Here's how ZENZAA keeps buyers safe.
Every listing is reviewed
Our team checks listings before they go public. Rejected or reported items are removed.
Face + ID verified sellers
Sellers submit a government ID (NIN, passport, driver's licence or voter's card) and a selfie holding it. An admin compares them by hand before granting the Verified badge.
Open a dispute
If an accepted or completed order goes wrong, open a dispute from My orders. Our team reviews it with both parties.
Report suspicious listings
Flag scams, counterfeits or prohibited items from any listing page.
Honest reviews
Only buyers with a completed order can review a seller, so ratings reflect real transactions.
Pay safely: pay through ZENZAA with Paystack after the seller accepts your order, so your payment is recorded and can be refunded through a dispute. Never send money outside ZENZAA to a seller who pressures you.